Returns & Refunds Policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase.

To start a return, please contact us at support@tlcgifting.com.

Returns should be sent to:

TLC Gifting
Dromakeenan
Roscrea
Co. Tipperary

If your return is accepted, we will provide instructions on how and where to send your package. Unless the item is faulty, damaged, incorrect, or not as described, the cost of return shipping is the responsibility of the customer.

Items returned without first contacting us will not be accepted.

If you have any questions about returns, please contact us at support@tlcgifting.com.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, faulty, or you receive the wrong item, please contact us immediately so we can assess the issue and put it right.

Non Returnable Items

Certain items cannot be returned, including:

• Perishable goods such as food, flowers or plants.

• Personalised or custom made products.

• Sealed health or hygiene products that have been opened after delivery.

• Hazardous materials, flammable liquids or gases.

• Gift cards.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

The quickest way to exchange an item is to return the original item. Once your return has been accepted, you can place a new order for the replacement item.

European Union 14 Day Right of Withdrawal

If your order is delivered within the European Union, you have the right to cancel your order within 14 days of receiving your goods, for any reason and without giving a reason.

To exercise your right of withdrawal, please contact us at support@tlcgifting.com with a clear statement that you wish to cancel your order.

Once you have notified us, you have a further 14 days to return the goods to us.

You may inspect the goods as you would in a shop. However, you may be responsible for any reduction in value if they have been handled more than is necessary to establish their nature, characteristics or function.

Items must be returned in their original condition, unused, in their original packaging, and accompanied by proof of purchase.

Unless the goods are faulty, damaged, incorrect, or not as described, the cost of returning the goods is the responsibility of the customer.

Where a return is made under the EU right of withdrawal, your refund will be issued within 14 days of us receiving your withdrawal notice, provided we have received the goods back or proof of dispatch.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your return is approved, your refund will be issued to your original payment method within 10 business days.

Where a return is made under your statutory right of withdrawal, we will also refund the original standard delivery charge paid when placing your order. Any additional charges for express or upgraded delivery services are not refundable.

Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@tlcgifting.com.

Nothing in this policy affects your statutory rights under Irish or EU consumer law.